Quality And Support

Our Commitment To Quality

We are continuously committed to quality in every aspect of serving our customers. As part of our ongoing effort to ensure the highest level of quality, we’ve launched key initiatives to ensure that our products and services meet the most demanding standards in the industry.

  • Quality Vision

    To be the most successful, innovative and trusted solutions provider, enabling secure financial transactions and identification globally for our customers.

  • Quality Policy

    We’re committed to developing and executing effective business strategies that generate products and services supporting customer and shareholder objectives. These strategies are supported by documented goals and objectives.

  • Quality Objective

    Develop and deliver products and solutions that meet customer expectations in an efficient and cost-effective way.

    Create and maintain a culture that actively looks for improvement opportunities and takes aggressive and effective action to solve problems.

Our Commitment To Support

We are continuously committed to ensure that our support is best to our customers and partners. As part of our ongoing effort to ensure the highest level of support, we’ve launched key initiatives to ensure that our products and services meet the most demanding standards in the industry.

  • We speack dev

    From the first interaction, every support engineer is a skilled technical person with deep our products expertise eliminating the need for multiple unnecessary escalations

  • Customers love it

    90%+ customer satisfaction rating, 4 years running. About 250+ tickets closed within desired SLA commitment.

  • Local coverage

    Business hour coverage through regional teams in Asia Pacific, with global follow-the-sun processes and direct access to engineering.


Technical Support

Support hours

Res;ponse time

No. of support incidents

Patches/upgrades/updates

Ticketing system

Call support

Account manager

Webex support

Gold

8x5 Office hours

24-48 hours

20

yes

yes

yes (as level 2)

yes (shared)

Charge per hour

Platinum

24 x 7

2 hours

Unlimited

y

yes

yes (as level 2)

yes (dedicated)

yes

Support By Experts

Unlike the traditional model that relies on call centers and red tape to drive down support costs, blueBricks connects you directly with a skilled technical developer when problems arise. Core developers are just one escalation step away, ensuring the highest quality support and rapid problem resolution.