We are continuously committed to quality in every aspect of serving our customers. As part of our ongoing effort to ensure the highest level of quality, we’ve launched key initiatives to ensure that our products and services meet the most demanding standards in the industry.
Our Commitment To Quality
To be the most successful, innovative and trusted solutions provider, enabling secure financial transactions and identification globally for our customers.
We’re committed to developing and executing effective business strategies that generate products and services supporting customer and shareholder objectives. These strategies are supported by documented goals and objectives.
Develop and deliver products and solutions that meet customer expectations in an efficient and cost-effective way.
Create and maintain a culture that actively looks for improvement opportunities and takes aggressive and effective action to solve problems.
Our Commitment To Support
We are continuously committed to ensure that our support is best to our customers and partners. As part of our ongoing effort to ensure the highest level of support, we’ve launched key initiatives to ensure that our products and services meet the most demanding standards in the industry.
We speack dev
From the first interaction, every support engineer is a skilled technical person with deep our products expertise eliminating the need for multiple unnecessary escalations
Customers love it
90%+ customer satisfaction rating, 4 years running. About 250+ tickets closed within desired SLA commitment.
Business hour coverage through regional teams in Asia Pacific, with global follow-the-sun processes and direct access to engineering.
No. of support incidents
8x5 Office hours
yes (as level 2)
Charge per hour
24 x 7
yes (as level 2)
Support By Experts
Unlike the traditional model that relies on call centers and red tape to drive down support costs, blueBricks connects you directly with a skilled technical developer when problems arise. Core developers are just one escalation step away, ensuring the highest quality support and rapid problem resolution.